Frequently Asked Questions of Hub City Carpet Care
1. What cleaning methods do you use?
We use a combination of low-moisture hot water extraction, encapsulation, and the DryMaster dry cleaning method. These techniques are eco-friendly, fast-drying, and safe for kids and pets.
2. Do you use truck-mounted equipment?
No, we do not use truck-mounted systems. Our professional-grade portable equipment provides deep, thorough cleaning while being more flexible and less invasive to your home or property.
3. How long will it take for my carpets to dry?
With our low-moisture methods, most carpets dry within 1 to 3 hours, depending on humidity, carpet type, and airflow.
4. Are your cleaning products safe for children and pets?
Yes! We only use eco-friendly and non-toxic cleaning solutions that are safe for your entire family—including the four-legged members.
5. Do I need to move furniture before you arrive?
We ask that you move smaller items and breakables ahead of time. We do not move large furniture such as beds, dressers, or entertainment centers for safety and liability reasons.
6. How should I prepare for my carpet cleaning appointment?
Please vacuum the areas to be cleaned and clear the floor of personal items, small furniture, and breakables. We’ll handle the rest!
7. Can you remove all stains?
While we can remove most stains—including tough ones like pet accidents, coffee, and wine—some deep or permanent stains may not come out completely. We’ll always do our best and let you know what to expect.
8. Do you offer services beyond carpet cleaning?
Yes! We also provide tile and grout cleaning, upholstery cleaning, and area rug cleaning. Reach out to see how we can help freshen up more than just your carpets.
9. How often should I have my carpets professionally cleaned?
We recommend having your carpets professionally cleaned every 6 to 12 months, depending on foot traffic, pets, and household needs.
10. Are you insured?
Yes, Hub City Carpet Care is fully insured, so you can feel confident and protected when you choose us for your cleaning needs.
11. How much do your services cost?
We offer straightforward, transparent pricing with no hidden fees. Contact us for a free quote based on your specific needs and square footage.
12. Why choose Hub City Carpet Care?
We’re locally owned, customer-focused, and committed to quality. We take our time to do the job right—not rush through it—and we pride ourselves on honest, dependable service that keeps customers coming back.